Need a hand?
Panindo is built and supported by one developer. Email is the fastest way to reach a real person.
support@panindo.app
Pro and Business: a reply within 1 business day.
Free: we reply as soon as we can.
To help us help you faster
- Send from the email address on your Panindo account.
- Tell us your store's name, your phone model, and the Panindo app version.
- Describe what you tapped and what happened. A screenshot helps a lot.
Quick answers
- My changes aren't showing on another phone.
- Changes made offline sync when the app is open and connected. Open Panindo on the phone that made them, with signal, and give it a moment.
- How do I cancel my subscription?
- Subscriptions are managed by Google Play. Cancel on Google Play. Your store keeps all its data and moves to the Free plan.
- I'm not getting low-stock alerts.
- Alerts are opt-in for each person in each store. Check that alerts are turned on in the app and that notifications are allowed for Panindo in your phone's settings. Phones without Google services, such as recent Huawei models, can't receive push alerts, but the in-app alert list still works.
- The camera won't scan.
- Make sure Panindo has camera permission. You can always type the barcode number instead.